Booking & Refund Policy

 1. Subscription & Payment Terms

• Billing Cycle: All standard monthly subscriptions (Group, Private, and Fitness) run strictly from the 1st to the last day of the calendar month.

• Mid-Month Enrollments: New players may join mid-month. Your first month’s fee will be prorated based on the remaining sessions left in that specific month. Your subscription will then align with the standard 1st-of-the-month billing cycle thereafter.

• Attendance: Players are responsible for attending their scheduled slots. Unused sessions at the end of the month automatically expire and do not carry over.​

 

2. Player Cancellations & Rescheduling

 

Find your specific training type below to see your options if you cannot make it to a session.

 

Monthly Group Sessions

• No Mid-Month Refunds: Subscription fees are non-refundable. No partial or prorated cash refunds are given if you cancel mid-month due to personal travel, work, or scheduling conflicts.

• Rescheduling: You can request a free makeup session if you notify us 24 hours in advance. A makeup slot is subject to availability in another active group for the same level within the same month and is not guaranteed.

 

Monthly Private & Fitness Sessions

• No Mid-Month Refunds: Monthly private and fitness subscriptions are non-refundable. We do not issue partial or prorated cash refunds if you decide to cancel or stop training mid-month for personal reasons or travel.

• Rescheduling (24-Hour Notice): If you cannot make a specific session, you may reschedule it for free by giving at least 24 hours notice. The new date must be mutually agreed upon by you and your coach and completed within the current calendar month.

• Late Cancellations (< 24 Hours): Cancellations or reschedule requests made less than 24 hours before the session time are strictly forfeited. The session will be counted as used, and no refund, credit, or makeup will be issued.

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Drop-In Sessions (Pay-Per-Session)

• Policy: All single-session drop-in bookings are final sale. If you miss or cancel a drop-in session, it cannot be refunded, credited, or rescheduled.

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3. Academy-Side Cancellations​

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What happens if VIPA has to cancel your session due to coach unavailability, court maintenance, emergencies, or unplayable weather.

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1. First Option: We will offer you a suitable makeup slot or replacement session.

2. Alternative Option: If no suitable replacement date fits your schedule, you will receive either an Academy Credit or a cash refund for the exact value of that canceled session.​

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By enrolling in any program at VIPA, players acknowledge and agree to these terms. These policies ensure a fair and efficient scheduling system for all members.

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📩 For any inquiries, please contact us at +201015215172.